The SISD is committed to a focus on Customer Satisfaction that meets or exceeds customer requirements. This includes providing leadership, services, resources and programs that are valuable to our customers, and anticipating future customer desires and needed services. Building customer relationships leads to confidence, trust, and loyalty. The SISD is Customer Centered, Visionary, Collaborative, and Results Driven. We will adhere to these Core Values as we address the customer requirements.

EFFICIENT AND EFFECTIVE SOLUTIONS

The SISD is dedicated to providing leadership and services that result in efficient and effective solutions for quality education. The accomplishment of this will meet or exceed the expectations of the diverse community we serve.

Customer Requirement Goals:

  • Meet federal and state requirements
  • Meet or exceed customer requirements
  • Continuously improve programs, services, and resources offered to provide better solutions to our customers
  • Identify and develop solutions to address the emerging needs of our customers

HIGH EXPECTATIONS FOR STUDENT ACHIEVEMENT

Providing quality educational programs and services for students is an essential customer requirement. It is recognized that some students’ needs may best be met when unique programs are provided by the SISD. Accomplishment of this aim will result in all students achieving their highest level of performance in the areas addressed.

Customer Requirement Goals:

  • Instructional practices will be aligned to research or evidence based, best practices
  • All students will demonstrate improved student achievement based on State or Board approved curriculum




SAFE ENVIRONMENT

The SISD recognizes the need for a safe environment from which to provide services, programs, and resources.

Customer Requirement Goals:

  • If conditions arise on our properties that could potentially become unsafe, the SISD will identify and recommend strategies to effectively eliminate them
  • The SISD will develop and implement procedures to improve the state of readiness to respond to emergency situations





HIGH STANDARDS FOR CUSTOMER SERVICE

A work force committed to excellent customer service is a critical factor in meeting or exceeding our Customer Requirements.

Customer Requirement Goals:

  • All employees will continuously improve their customer service practices







WE ARE CUSTOMER CENTERED

The SISD focuses on the customer’s current and emerging needs, responding promptly and with flexibility.  The SISD continuously seeks to increase our capacity to deliver new resources, programs, and services to our customers in innovative ways. The SISD is committed to meeting or exceeding customer’s expectations.

Customer Driven Excellence
Agility
Managing for Innovation

 

WE ARE COLLABORATIVE

The SISD is committed to continuous improvement of our staff and customers. We provide opportunities for the development of skills, creative problem solving techniques and innovation.  The SISD works hard to create and nurture partnerships that are mutually beneficial and are good for the community.

Organizational & Personal Learning
Valueing Our Employees & Partners
Public Responsibility & Citizenship

WE ARE VISIONARY

The SISD Leadership Team continuously seeks out the cutting edge of educational practice.  The resources, programs, and services we offer allow our customers to be more efficient and effective.  The Leadership Team evaluates legislative initiatives, state and local budgets, student achievement data, and trends in addition to benchmarking similar organizations to ensure that we can provide our customers with a clear vision to becoming schools of excellence.

Innovative Leadership
A Focus on the Future

 

WE ARE RESULTS DRIVEN

The SISD continually improves results using an effective strategic planning process.  This provides the framework for the organization to monitor data critical to our customers within key areas.  Each SISD department functions both independently and interdependently, while maintaining system-wide processes that ensure effectiveness and efficiency.

A Focus on Results & Creating Value
Managing by Fact
A Systems Perspective

We provide effective and innovative leadership, services, resources and programs that meet or exceed the expectations of our diverse community.

OUR MISSION

Saginaw ISD will be recognized by its customers as the first and best source of solutions, always.

OUR VISION

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